At the recent Intelligent Automation event at Olympia, London, Ortom8’s MD, Mike Braithwaite gave a short but impactful presentation designed to help you build smarter IT operations. He shared his experience on how to leverage intelligent automation for better IT transformation.
So, take a look if you’re interested in streamlining your organisation’s processes, cut costs, and boost efficiency. The presentation includes practical tips on using automation tools effectively, tackling common challenges, and setting yourself up for long-term success in transforming your IT ecosystem.
What Makes For Good Intelligent Automation?
We suggest starting with IT ops, because it’s where over half of your IT budget goes! It’s resource intensive, process rich, and time critical.
Keeping things running smoothly isn’t just essential – it’s expensive. But what if you could cut down on time, resources, and costs? Optimising IT Ops isn’t just a fix – it’s a game-changer.
Keeping things running smoothly isn’t just essential – it’s expensive. But what if you could cut down on time, resources, and costs? Optimising IT Ops isn’t just a fix – it’s a game-changer.
providing you with some actionable tips on where to focus to get the absolute best automation time savings and value no matter what your sector.
But Which Areas to Automate for Better IT Transformation?
Service desks are a great place to start, removing repeatable processes and requests, by using customer-focused self-service you’ll cut out those repetitive processes that slow things down.
High-volume repeat processes, like access requests eat up time and resources. Then, look at where your third line support, top talent is stuck doing manual intensive tasks over and over. Free them up, and let them focus on the big wins.
Next, target tasks where manual processes can lead to errors, risking data integrity. Think about batch schedules where missing an action (or taking the wrong one) can cause chaos. Automate these, and you’ll boost accuracy, efficiency, and peace of mind!
Gaining Value In IT Transformation
Of course, any automation needs to deliver value. Typically, we think of it as tangible cost savings, however it can also be intangible value, like improved customer service, better motivation of staff.
To add value, Intelligent automation needs to be useful and important to someone: For example The CFO would like to see a hard cash saving, Whilst HR – an improvement in morale.
So here’s a few tips on adding value:
Pass requests and issues to the team who can resolve it directly. Even better still utilise APIs to deliver the service seamlessly with little manual input. Then, measure the level of value you’ve created and utilise the savings to invest in further automation.
Remember, not everything needs automating. You only have a limited budget to automate, so prioritise what adds the most value.
If you need any guidance on your workload automation, no matter what stage you’re at. We’re sure we can help improve or transform your IT ecosystem, email info@ortom8.com or visit our website to learn more about us.
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