Extended Support Service

24/7 Control-M Extended Support Service

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Peace of Mind For Your Critical Operations

24/7 Control-M Extended Support Service
Critical Incidents | Hosting | Monitoring | Upgrades

Keeping business-critical systems online 24/7 can be tricky. Luckily, our Extended Support Service is here to take on the late-night tech woes, the early-morning “just a quick reboot,” and every bit of hassle in between.

lady happy knowing all WLA processes are taken care of with extended service
Busy IT department

Why Choose Ortom8 Extended Support?

Your IT department has got enough on its plate already.

Ortom8’s Extended Support Service is like having an extra pair of hands (and brains) on your team. We offer around-the-clock support so you’ll have ultimate peace of mind knowing we’re there when you need us most.

How We Save the Day

  • 24/7 Monitoring and Instant Response: Our team watches your Control-M environment like hawks. If something wobbles, we’re on it faster than you can say “Help!”
  • Incident Management: When things go pear-shaped, our team jumps in, sorts it out, and keeps the downtime to a minimum – without the fuss.
  • Optional Upgrades and Hosting: Let us handle the heavy lifting on upgrades and hosting. That way, you can focus on the more exciting stuff, like strategy and that long overdue cup of tea.
  • Ongoing Maintenance: We keep a close eye on your system to make sure it’s as stable and secure as the Fort Knox of Control-M environments.

If you’re ready to find out how you can make system issues someone else’s problem, just get in touch!

ess man monitoring workloads on a tablet
woman calling up extended service line

You’re Not Just Adding A Service

With Ortom8 in your corner – you’re bringing in a team that’s been there, seen it all, and knows just how to keep the show on the road.

Together, we’ll make sure your critical systems stay up, your stress stay down, and your day stays manageable.

So, you can either buy yourself another stress ball or give us a shout to find out more.

Our Extended Support Options at A Glance

SERVICE
BATCH OPTIMISATION
PLATFORM
SCHEDULING
BATCH MANAGEMENT
Health Check
Yes
Optional
Yes
Yes
Schedule Review
Yes
Optional
Yes
Yes
Reduce Batch Runtime
Yes
Optional
Yes
Yes
Increase Batch Performance
Yes
Optional
Yes
Yes
Level 1-3 Extended Support
-
Yes
Yes
Yes
24x7x365 Availability
-
Yes
Yes
Yes
Resource Augmentation
-
Yes
Yes
Yes
Customer Portal
-
Yes
Yes
Yes
Upgrade Support
-
Yes
Yes
Yes
Platform Monitoring
-
-
Yes
Yes
Cloud Hosting
-
-
Optional
Optional
Batch Monitoring
-
-
Yes
Yes
Escalation & Call Out
-
-
Yes
Yes
SLA & Runtime Alerting
-
-
Yes
Yes
Batch Failure Trending
-
-
Yes
Yes
Assurance Dashboard
-
-
Optional
Yes
Licence Monitoring
-
-
Optional
Yes
Job Scheduling
-
-
-
Yes
Job Creation
-
-
-
Yes