Making it easier to view, initiate and restart critical business processes


Summary & benefits

Self-service automation enables users to quickly react to changing business needs rather than making one-off requests to IT Operations teams for information on their critical business processes.  It’s a way of increasing business autonomy while decreasing burdens on IT Operations teams and as a result, boosting productivity.

The benefits include:

  • Freeing up IT teams from responding to routine status updates
  • Giving business users real-time contextual information about services from desktop or mobile
  • Cost savings from empowering the end-user to do what the helpdesk previously did


In an increasingly digital world, people have become accustomed to being able to access and manage their own environments and work activities. This empowers the whole of an organisation while alleviating workloads for IT teams. Historically there has been no autonomy for simple tasks like system health checks or job updates. Incorporating Self-Service automation enables wider access into the status of many critical processes supporting business applications.


Self-Service automation displays jobs and process flows clearly and in an interface that business users can easily understand. Our solution offers easy access to users, through a natural language, Self Service interface, via a web browser or mobile app. Organisations adopting Self Service have reported the following benefits: 

  • Problem determination time reduced by 98%
  • Problems discovered in half a day are now found in 5 minutes
  • Number of tickets reduced by 40%