Artificial Intelligence (AI) has started to become increasingly available in our society both in our personal lives and in the place of work. What was once a popular theme in Sci-fi has now been welcomed into our homes through tools like Alexa, it can be used to create art and music and is starting to be used in the very places we work. However, the integration of AI into our society has come without scrutiny, will the inclusion of AI in the workplace result in job loss? Contrarily, it seems the inclusion of AI in the workplace is helping employees become more productive and competitive rather than obsolete.

With the inclusion of AI, the repetitive tasks that would once tie up operations teams are now left to the AI’s intelligence enabling the employees take on more creative and difficult problems in the workplace. If correctly leveraged AI can improve revenues for the business and productivity for the workers. An example of how businesses have integrated AI into their daily routine, was during the 2020 covid pandemic, where companies introduced the use of AI chat bots to assist customer support teams by taking over the frequently asked questions and therefore allowing the customer operations teams to handle and prioritise more complex support requests. This is crucial for digital businesses as this boost’s customer satisfaction during a time when customer engagement is more important than ever.

Furthermore, AI will have an increasingly important role for businesses and operations teams, as the working environment is becoming more and more complex. There are two key challenges for a digital business in the current market which need to be overcome, the experience gap between new employees and existing employees, and the ability to shift from a reactive response model to proactive response model; which is particularly important during a time of constant change in technologies.

Given this unpredictable environment, incorporating AI into your IT operations is the most steadfast way of overcoming these challenges.

First off, by allowing AI and Machine learning to use and analyse the vast amount of systems data, new employees can be given useful insights on this data and key metrics to purse enabling them to add value from day one and not relying on years and years of technical experience to resolve urgent problems. Secondly, AI and machine learning can isolate trends and pre-emptively look at changes in systems data, customer behaviours and market trends to predict a problem that your business might run into before its happened. This is vital for digital businesses as any downtime and time spent by the operations team resolving a problem when it occurs is lost revenue and fallen customer satisfaction so to predict the issue will give you a competitive edge. 

In the end, AI has an increasing stake in our lives which thankfully is helping us achieve things which decades ago we would have never thought possible. AI can be a tool which increases productivity, business agility and overall customer satisfaction. Here at Ortom8 we can make your life easier and smoothly help implement market leading Workload Automation Software, which harbours the power of AI and machine learning to give you the competitive edge in the constantly evolving and dynamic market environment. By offering 24/7 IT support and expert guidance you will be able to leverage the WLA to boost your organisation to its full potential.