Thankfully the global chaos caused to businesses by the CrowdStrike outage is now a distant but maybe not so dim memory. Whilst IT teams globally faced significant challenges it also presented the chance for Ortom8 as IT managed service providers (MSPs) to demonstrate our value. We wanted to share a short insight into how we managed the outage for our customers.

“As soon as we were aware of issues the team really sprang into action” explained Adam Lovick, our Technical Director. “Despite colleagues at Ortom8 being on annual leave in various parts of the world; for one customer who had lost access to their Control-M user interface, we got everything back up and running within 12 hours. This avoided the knock-on effect to end-users that many other businesses suffered.”

Still Not Convinced About Using IT Managed Service Providers?

This is where an IT Managed Service like Ortom8’s is worth its weight in gold. Its 24/7 provision averted the issues almost immediately, minimising the effects for our customers. While many businesses remained unaware for hours, which escalated their issues.

“We were also able to step-up and help our other customers”: Described Adam. “Another customer previously not contracted to our IT Managed Service, reached out for help: Saying they knew we had the knowledge and ability to restore their systems. Delighted to assist we again responded quickly. Initiating an emergency meeting and working throughout the night to isolate the problem and reinstate access to their machines. Thankfully that rapid action minimised the impact to their business.”

An IT Managed Service Provider is Essential to Counter Unforeseen Disruptive Events

Fortunately, global crises like this don’t happen often. But even relatively minor issues can have tremendous complications for businesses who rely on complex IT systems. If anything, the situation drove home no matter how stable we believe our systems to be, there’s always potential for unforeseen problems.

This crisis illustrated how vital it is to choose an IT Managed Service Provider with an agile approach and a 24/7 service. At the very least every business no matter how small should have an IT disaster recovery plan in place.

Adam Lovick continued “For many businesses, even those who not affected now is the perfect time to address the ‘what if’ scenario. The great feedback we had from our customers was really galvanising. It’s always good to know you’re making customer’s lives easier, never more so than in a crisis.”

Final Word

Ortom8’s IT Managed Service is beyond even the ‘Gold Packages’ offered by many of our competitors. Don’t wait to get caught out. Get in touch at info@ortom8.com and find out how we can help keep your business on course even when disaster looms!