Ortom8 Extended Support Service
Critical incidents, hosting, monitoring and upgrades, all taken care of 24/7. Designed to flex and build around your IT team.
Ortom8’s SaaS Platform Extended Support Service
An additional and optional extension to the Managed Service included in our SaaS Platform, it offers total peace of mind for your critical operations. Extended Support is designed to be flexible and buildable, supporting out-of-hours issues, overnight restarts, and the day-to-day problems in between, freeing up your IT team to refocus on what matters to your business.
24/7 monitoring and alerting
Our team watches over your workload automation environment round the clock. If anything looks off, we respond quickly and act before it becomes a bigger issue.
Minimise critical incidents and downtime
If your automation environment underperforms, costs and issues escalate quickly, so we keep downtime to a minimum.
Optional upgrades and hosting
Let us handle the heavy lifting on hosting and time-consuming upgrades to minimise disruption.
Keeping you updated
You’ll always know how your workloads are performing, with monthly reports covering successes, issues, and key trends.
Automated support options
If needed, we run automated scripts on your behalf, proactively alert you, maintain dashboards, and plan future capacity and provisioning.
Ongoing maintenance
We monitor your system closely to always keep your environment stable and secure.
100%
Enterprise experience
Platform
Health Reviews
Level 1-3
Triage Support
Our team responded quickly to support critical production activity and help restore operational confidence.
Browse by support need
Use this section to quickly find the right support for your needs. Whether you want to reduce failures, improve visibility, access 24/7 expertise, or optimise performance, Ortom8 helps you choose the service that fits your environment.
Compare all our Extended Support options here
| SERVICE | BATCH OPTIMISATION | PLATFORM | SCHEDULING | BATCH MANAGEMENT |
|---|---|---|---|---|
| Health Check | Yes | Optional | Yes | Yes |
| Schedule Review | Yes | Optional | Yes | Yes |
| Reduce Batch Runtime | Yes | Optional | Yes | Yes |
| Increase Batch Performance | Yes | Optional | Yes | Yes |
| Level 1-3 Extended Support | - | Yes | Yes | Yes |
| 24x7x365 Availability | - | Yes | Yes | Yes |
| Resource Augmentation | - | Yes | Yes | Yes |
| Customer Portal | - | Yes | Yes | Yes |
| Upgrade Support | - | Yes | Yes | Yes |
| Platform Monitoring | - | - | Yes | Yes |
| Cloud Hosting | - | - | Optional | Optional |
| Batch Monitoring | - | - | Yes | Yes |
| Escalation & Call Out | - | - | Yes | Yes |
| SLA & Runtime Alerting | - | - | Yes | Yes |
| Batch Failure Trending | - | - | Yes | Yes |
| Assurance Dashboard | - | - | Optional | Yes |
| Licence Monitoring | - | - | Optional | Yes |
| Job Scheduling | - | - | - | Yes |
| Job Creation | - | - | - | Yes |
Looking for a cloud-based workload automation replacement?
Our pay-as-you-go SaaS platform replaces your current vendor, backed by five decades of workload automation experience to build, run, and optimise for maximum value.
Inclusive SaaS platform support products
Our workload automation SaaS Platform is a total solution for your automation needs and comes complete with our Assurance Dashboard providing a view of your entire estate. Our Expert Managed Service takes the pressure off your IT team. While AI optimisation ensures your workloads are always running at their optimum.
Assurance Dashboard
Your SaaS platform comes complete with our Assurance dashboard, a single view of your entire WLA estate on one screen.
- See Licencing thresholds
- Job success and failures
- Job insights and trends
Full Managed Service
A job scheduling tool should make your life easier. Ortom8 SaaS comes with responsive managed support, proactive maintenance, and clear reporting.
- 24/7 platform support
- 24/7 batch monitoring,
- Batch management
AI Optimisation for workload automation
We harness AI to uncover how your workloads really run. Map dependencies, surface bottlenecks, and optimise batch scheduling, so workloads run faster, fail less, and lower cost.
Extended Support for Control-M, FAQs
Can you provide ad-hoc support?
We don’t typically provide ad-hoc support. Instead, we tailor support packages to suit your specific needs, ensuring you receive the best possible value and have the right expertise available when you need it
What are the benefits of using our Extended Support?
You can be confident that your business-critical processes are always taken care of. Our Extended Support scales to your business needs and is designed to integrate seamlessly with your existing IT operations and application support teams.
The benefits range from additional specialist capacity and faster issue resolution, through to improved resilience, reduced operational risk and access to expert workload automation knowledge when you need it most.
Are you workload automation specialists or general IT outsourcers?
We are expert-led workload automation specialists, with over five decades of combined, hands-on experience. Our team has worked from the ground up across a wide range of environments, so there is very little we have not seen, solved or delivered.
Ready to get peace of mind for your critical workloads?
Whatever your starting point, Ortom8 has a solution that fits.
Get in touch to learn how Ortom8 can help your business work smarter, not harder.