Ortom8’s Managed Service for SaaS
As part of your SaaS Platform we’re here to ensure running your workload automation isn’t a burden. With Ortom8’s Managed Service, you get round-the-clock platform monitoring, proactive maintenance, and expert support included.
We manage, monitor and maintain your automation 24/7
Our SaaS Platform Managed Service is 100% big enterprise know-how for businesses at all stages of growth. Designed to give organisations complete peace of mind, we act as an extension of your IT team, handling the day-to-day running of your workload automation environment so you can focus on higher-value projects.
24/7 Monitoring and alerting
Immediate visibility of any platform issues before they escalate.
Proactive maintenance and continuous improvement
Regular housekeeping, patching, and optimisation and trend analysis and tuning to keep your automation efficient.
Incident response and recovery
Rapid diagnosis and resolution when things go wrong.
Reporting and SLA-led service reviews
We monitor your system closely to keep your environment stable and secure at all times.
Proactive licence management
We ensure your job licences stay within your usage limit, preventing licence related performance issues, saving on overrun costs.
24/7 Workload management
We’ll create and schedule your job definitions – identify frequent job failures and test jobs prior to going live. We manage licences and always use new capability.
24/7 Application support
We’ll maintain and upgrade your system whilst monitoring its health and immediately rectifying issues.
24/7 Workload support
We’ll automate your batch jobs, keep an eye on failures and alert your customer application support teams. Then take action as instructed.
Up to 60% reduction
in platform downtime
Our SaaS platform customers have benefited from reduced downtime by up to 60% through our proactive monitoring, expert support, and managed service best practice.
Support levels and coverage
Choose the level of cover that fits how critical your workflows are. You can start small and scale up or down again to suit your usage. Most SMEs start with Business Hours or Extended Hours, then move to 24/7 as automation becomes business-critical*.
Business Hours
Best for teams that need dependable
support during the working day.
• Monitoring and support during agreed hours.
• Incident response for priority workflows
• Monthly service reporting and review
24/7
For business-critical automation where downtime isn’t an option.
• 24/7 monitoring, alerting, and escalation
• SLA-led response for critical incidents
• Regular reporting, trends, and continuous improvement
* Exact SLAs and inclusions are agreed during discovery based on your workflows, environments, and required coverage.
The outcomes you can expect
- Fewer job failures and faster recovery times by up to 60%.
- Predictable service levels backed by agreed SLAs.
- Monthly clear reporting and dashboards for full transparency.
- Freed-up resources so your team can innovate instead of firefight.
- Reduction in monthly incidents
Our workload automation platform was upgraded so seamlessly, we didn’t even notice!
Managed Service for Ortom8 SaaS platform, FAQs
Can your Managed Service for Ortom8 SaaS platform integrate with existing enterprise software?
Yes, the Ortom8 SaaS platform integrates with 130+ applications and our Managed Service can integrate with many popular enterprise service software platforms.
What are your service level agreements?
Our standard SLA targets are S1: 15 minutes response and 2 hours resolution, S2: 30 minutes response and 4 hours resolution, S3: 4 hours response and 5 days resolution, and S4: 16 hours response and 10 days resolution.
Can you provide service levels on workload completion times?
Yes, within the Managed Service we can measure your run times against levels and alert you if they are breached.
Does your Managed Service integrate with our existing teams or suppliers
Yes, our Managed Service is designed to integrate seamlessly with your existing teams, suppliers, and processes, including incident resolution, escalation, change management, and workload support.
Ready to transform your automation?
Whatever your starting point, Ortom8 has a solution that fits.
Get in touch to learn how Ortom8 can help your business work smarter, not harder.