Extended Control-M Support
Critical incidents, hosting, monitoring and upgrades, all taken care of 24/7.
What is Ortom8’s Extended Control-M Support Service?
It’s peace of mind for your critical operations – keeping your Control-M business-critical systems online 24/7 is not always easy. Our Extended Support Service, is a flexible and buildable service that handles out-of-hours issues, overnight restarts, and the day-to-day problems in between, freeing up your IT team to refocus on what matters to your business.
24/7 Control-M monitoring and alerting
Our team watches over your workload automation environment round the clock. If anything looks off, we respond quickly and act before it becomes a bigger issue.
Minimise critical incidents and downtime
When any part of your Control-M environment underperforms, costs and issues can escalate quickly. If something goes wrong, we resolve it quickly to keep downtime to a minimum.
Optional upgrades and hosting
Let us handle the heavy lifting on hosting and time-consuming upgrades to minimise disruption.
Keeping you updated
You’ll always know how your workloads are performing, with monthly reports covering successes, issues, and key trends.
Automated support options
If needed, we run automated scripts on your behalf, proactively alert you, maintain dashboards, and plan future capacity and provisioning.
Ongoing maintenance
We monitor your system closely to always keep your environment stable and secure.
During the CrowdStrike incident, our team responded quickly to support critical production activity and help restore operational confidence.
Browse by Control-M support need
Use this section to quickly find the right support for your needs. Whether you want to reduce failures, improve visibility, access 24/7 expertise, or optimise performance, Ortom8 helps you choose the service that fits your environment.
Compare all our Control-M Extended Support options here
| SERVICE | BATCH OPTIMISATION | PLATFORM | SCHEDULING | BATCH MANAGEMENT |
|---|---|---|---|---|
| Health Check | Yes | Optional | Yes | Yes |
| Schedule Review | Yes | Optional | Yes | Yes |
| Reduce Batch Runtime | Yes | Optional | Yes | Yes |
| Increase Batch Performance | Yes | Optional | Yes | Yes |
| Level 1-3 Extended Support | - | Yes | Yes | Yes |
| 24x7x365 Availability | - | Yes | Yes | Yes |
| Resource Augmentation | - | Yes | Yes | Yes |
| Customer Portal | - | Yes | Yes | Yes |
| Upgrade Support | - | Yes | Yes | Yes |
| Platform Monitoring | - | - | Yes | Yes |
| Cloud Hosting | - | - | Optional | Optional |
| Batch Monitoring | - | - | Yes | Yes |
| Escalation & Call Out | - | - | Yes | Yes |
| SLA & Runtime Alerting | - | - | Yes | Yes |
| Batch Failure Trending | - | - | Yes | Yes |
| Assurance Dashboard | - | - | Optional | Yes |
| Licence Monitoring | - | - | Optional | Yes |
| Job Scheduling | - | - | - | Yes |
| Job Creation | - | - | - | Yes |
No obligation Control-M
health and value check
Our Control-M Health and Value Check will confirm your environment is stable, secure, supportable, and efficient. Also showing whether Control-M is delivering your organisation measurable business value beyond basic job scheduling.
Extended Support for Control-M, FAQs
Can you provide ad-hoc support?
We don’t typically provide ad-hoc support. Instead, we tailor support packages to suit your specific needs, ensuring you receive the best possible value and have the right expertise available when you need it.
What are the benefits of using our Extended Control-M Support?
You can be confident that your business-critical processes are always taken care of. Our Extended Control-M Support scales to your business needs and is designed to integrate seamlessly with your existing IT operations and application support teams.
The benefits range from additional specialist capacity and faster issue resolution, through to improved resilience, reduced operational risk and access to expert Control-M knowledge when you need it most.
Are you Control-M specialists or general IT outsourcers?
We are expert-led Control-M specialists, with over five decades of combined, hands-on Control-M experience. Our team has worked from the ground up across a wide range of environments, so there is very little we have not seen, solved or delivered.
Do you support cloud/hybrid/SaaS direction, not just legacy Control-M?
Yes, we support all forms of Control-M
Yes, we support all forms of Control-M, including traditional on-premise environments, cloud and hybrid deployments, and SaaS-based Control-M solutions.
Our expertise is not limited to legacy estates. We help organisations evolve their Control-M environments in line with modern cloud, hybrid and SaaS strategies, while maintaining the reliability, governance and operational control their business-critical processes depend on.
Ready to flex your Control-M support to suit you?
Whatever your starting point, Ortom8 has a solution that fits.
Get in touch to learn how Ortom8 can help your business work smarter, not harder.