Managed Service for Control-M
Control-M is the hub of your operations. That’s why you need it managed with precision. Ortom8 gives you 24/7 monitoring, proactive maintenance, and continuous platform optimisation, backed by five decades of expert-led Control-M experience.
Your Control-M platform in safe hands, 24/7
Our Managed Service for Control-M is designed to give you complete peace of mind, we proactively handle the day-to-day running of your Control-M environment so you can focus on higher-value projects.
24/7 Control-M application support
We’ll maintain and upgrade your system whilst monitoring its health and immediately rectifying issues.
27/7 Control-M batch support
We’ll automate your batch jobs, keep an eye on failures and alert your customer application support teams. Then take action as instructed.
24/7 control-M batch management
We’ll create and schedule your job definitions – identify frequent job failures and test jobs prior to going live. We manage licences and always use new capability.
Proactive licence management
We ensure your job licences stay within your usage limit, preventing licence related performance issues, saving on overrun costs.
Reporting and SLA-Led service reviews
Straightforward reporting so you can see what’s happening and why.
Continuous maintenance and improvement
Regular housekeeping, patching, and optimisation and trend analysis and tuning to keep your automation efficient.
Up to 60% reduction
in Control-M downtime
Our customers have reduced Control-M downtime by up to 60%
through our proactive monitoring, expert support, and managed
service best practice.
Support levels and coverage
Choose the level of cover that fits your critical Control-M workflows. Scale up or down to suit your usage.*
Business Hours
Best for teams that need dependable support during the
working day.
- Monitoring and support during agreed hours.
- Incident response for priority workflows
- Monthly service reporting and review
24/7
For business-critical automation where downtime isn’t an option.
- 24/7 monitoring, alerting, and escalation
- SLA-led response for critical incidents
- Regular reporting, trends, and continuous improvement
* Exact SLAs and inclusions are agreed during discovery based on your workflows, environments, and required coverage.
Control-M Managed Service
onboarding process
Our Control-M Managed Service onboarding process is designed to move customers safely, securely, and efficiently onto a supported managed service model.
We follow a safe and structured approach that combines commercial readiness, technical setup, migration planning, service transition, governance, and training.
77% reduction in monthly incidents in just 4 months
One Managed Service customer reduced their monthly Control-M incidents from 130 to fewer than 30
within 4 months.
Expected outcomes from our Managed Service for Control-M
Fewer job failures and up to 60% faster recovery times
Up to 60% faster recovery times
Clear monthly reports and dashboards
Service levels backed by SLAs
Your teams free to innovate not firefight
Managed Service for Control-M, FAQs
What are your service level agreements for Control-M outsourcing?
Our SLA targets are S1: 15 minutes response and 2 hours resolution, S2: 30 minutes response and 4 hours resolution, S3: 4 hours response and 5 days resolution, and S4: 16 hours response and 10 days resolution.
Is the Control-M Managed Service for SaaS, on-prem or hybrid?
Yes, our Managed Service can support SaaS, on-premise, and hybrid environments, depending on your current setup and operational requirements.
Can you provide service levels on workload completion times?
Yes, within our Managed Service we can measure your run times against levels and alert you if they are breached.
What are the benefits of using a managed service for Control-M automation?
There are many benefits, but ongoing expert support for your Control-M environment will protect your business-critical jobs while reducing operational risk and internal workload.
How long does onboarding take?
Onboarding timescales depend on your requirements, availability, and project schedule, but we will always work to accommodate your preferred timelines wherever possible. As a guide, onboarding can typically begin from around three weeks onwards.
Does your Managed Service integrate with our existing teams or suppliers
Yes, our Managed Service is designed to integrate seamlessly with your existing teams, suppliers, and processes, including incident resolution, escalation, change management, and workload support.
Ready to take your Control-M to the next level?
Whatever your starting point, Ortom8 has a solution that fits.
Talk to Ortom8 about our Managed Service today.